If someone tells you that they are experiencing bullying and harassment, taking a few minutes to listen to them can make all the difference.  You don’t have to know exactly the right thing to say or what to do – just listen. 

If it really isn’t the right time, arrange a different time and a suitable place to hear them out.  If for some reason you are not able to listen, explain this and offer to help support them in finding support elsewhere. 

Give options 

If you can, encourage them to think through different options they may have.  You could suggest any others which occur, if they will find that helpful, but you don’t need to try to solve the problem. Instead, support them as they make their choices and take their next steps.

 If you are worried about them, don’t ignore your feelings – get some support yourself to find out what to do next.